Fully managed customer support & back-office teams — AI-triaged, KPI-tracked, scalable from 3 to 40+ agents. We build it, we run it, you set the direction.
What's Included
Every package includes a Team Lead, AI tools, weekly KPI reporting, and a 30-day replace guarantee. You manage outcomes; we manage people.
AI categorises, prioritises, and routes tickets before a human sees them. Faster first response.
Agents get AI-suggested responses. They review, personalise, and send. 3× the volume.
Included in every package. Daily ops, quality reviews, escalation handling.
CSAT, FCR, AHT, SLA adherence. Delivered in a standard weekly report.
Night shift or US-aligned scheduling for full overlap with your customers.
Start with 3 agents. Scale to 40+. Adjust headcount with 30 days notice.
All packages include AI tools, Team Lead, KPI reporting & replace guarantee
In 2024, Klarna replaced 700 agents with AI. By 2025, they were hiring humans again. The winning model: AI handles volume, humans handle relationships. That's exactly what we build.
How It Works
Volume, channels, SLAs, tone of voice, escalation paths.
Day 1We propose headcount, roles, shift pattern, AI setup.
Days 2–3Vetted against your channels and tone requirements.
Day 4US-governed MSA. One flat monthly rate.
Day 5AI tools configured. Weekly KPI reports from Day 1.
Day 7Our Guarantees
Not the right fit? We replace at no additional placement cost. No arguments.
No lock-in. Exit any engagement with 30 days notice. No penalties, ever.
Wyoming, USA law. Local bank payments. One flat monthly rate.
Every deliverable belongs to you from day one. In writing.
Free discovery call. Honest assessment. No commitment.
Get In Touch
Fill in the form and we'll respond within 4 business hours with pricing, timeline, and what the right model looks like for your situation.
We respond within 4 business hours.